Communication and Teamwork Skills

About Course

Communication and Teamwork Skills is a foundational course designed to enhance participants’ abilities to effectively communicate and collaborate in a team environment. The course focuses on improving both verbal and written communication skills, as well as fostering a collaborative and cooperative mindset. Participants will develop essential skills to interact confidently, resolve conflicts, and work harmoniously with team members in various professional settings, including the e-commerce industry.

Develop effective verbal communication skills, including public speaking and articulation, to confidently convey ideas and messages in professional settings.
Improve written communication skills, such as crafting clear and concise business emails and reports, to enhance professional correspondence.
Understand the importance of non-verbal communication and body language in conveying intentions and emotions accurately.
Learn conflict resolution and negotiation techniques to handle disagreements constructively within teams.
Foster a collaborative team culture and build strong working relationships with colleagues.
Conduct productive team meetings, facilitate discussions, and document outcomes effectively.
Give and receive feedback in a constructive manner to promote personal and team growth.
Develop emotional intelligence to manage emotions and build positive team dynamics.
Adapt communication strategies for virtual and remote teamwork, leveraging technology for effective collaboration.

Course Content

Introduction to Effective Communication

Verbal Communication Skills

Written Communication Skills

Non-Verbal Communication and Body Language

Conflict Resolution and Negotiation

Team Building and Collaboration

Effective Meeting Management

Feedback and Constructive Criticism

Emotional Intelligence in Teamwork

Remote Communication and Virtual Teamwork

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